CloudScrub Customer Support
Support email: luna.zheng@gzinfini.cn
Service status: View status and health endpoints
Include with your request
Provide the Entra Tenant ID, Marketplace Subscription ID (if applicable), affected Azure Subscription ID, timestamp, Correlation ID, and UI error. Do not send passwords, client secrets, OAuth tokens, or complete billing exports.
Support scope
Support covers purchase and activation, permissions and connections, cost-data freshness, sponsorship estimates, risk findings, plan capacity, and data export. Privacy and deletion requests use the same address and require tenant-administrator verification. Azure platform incidents, quota increases, and final billing disputes must be handled through Microsoft Azure Support.
Public plans include documentation and email support. They do not promise 24×7 human response or an SLA not stated in the Marketplace plan.
CloudScrub 客户支持
服务状态：查看状态与健康端点
提交问题时请提供
Entra Tenant ID、Marketplace Subscription ID（如适用）、受影响的 Azure Subscription ID、发生时间、Correlation ID 和界面错误信息。请勿发送密码、客户端密钥、OAuth Token 或完整账单导出。
支持范围
包括购买与激活、权限与连接、费用数据新鲜度、赞助订阅估算、风险发现项、套餐容量和数据导出。隐私或删除请求也通过此邮箱提交，并需要完成租户管理员身份核验。Azure 平台故障、配额提升和最终账单争议仍需通过 Microsoft Azure 支持处理。
当前公开套餐提供文档和邮件支持，不承诺 24×7 人工响应或未在 Marketplace 套餐中写明的 SLA。